Posts Tagged ‘Hurricane Screen Protection’

Helping the Customer

Monday, September 26th, 2011

To Brian Rist, President

Storm Smart Industries

 

I recently had a problem with my Storm Catcher Hurricane fabric and had to get it replaced. Having accomplished this successfully, I want to take the opportunity to thank you and your staff for the BEST CUSTOMER SERVICE THAT I have ever personally experienced or seen. I am a retired Financial VP for a Billion $+ international industrial manufacturing business so I think I have some ability to assess good service.

My Storm Catcher screen was purchased about five years ago from Florida Hurricane & Solar Protection of Sarasota to protect my lanai area in addition to the purchase of Lexan shutters for the remaining windows. After realising that I had a problem on the day prior to leaving for the North for the summer, I had some difficulty getting connected to the right person at the supplier to see if I could get a replacement screen. When I was told to call the manufacturer directly, I sensed there was going to be a problem in resolving it to my satisfaction. I couldn’t have been more wrong.

My initial contact was with a gentleman named Zeke who suggested I talk to Maria. After I explained who I was and the situation, she without hesitation agreed to a replacement under the warranty. She did indicate that I would have to bring the screen to Fort Myers to be used as a template and would make every effort to have it ready for me in 2-3 days as I was flying from Cape Cod to Florida specifically to get this resolved.

I first arrived at your office/plant on Tuesday August 30th. As I was taking the screen out of my trunk, an employee came by and asked if he could assist me. I said I didn’t need help but he insisted on at least opening the facility door. Once inside, I was well taken care of by the receptionist and shortly by Maria. As I was leaving the office, another lady asked if I had been taken care of satisfactorily. I knew I was in good hands. As I was about to drive away, I spotted yourself (having seen your picture in the foyer). I told you how happy I was with the service. I was still anxious about getting the final product as agreed to and on time but with high expectations based on what had just occurred.

On Thursday morning at 7:30 am, Maria called and said the Storm Catcher was ready. I drove to your facility and met with Maria who gave me the replacement product. Again, Maria and each person whom I saw asked if I had been cared for satisfactorily. Later that day, I reinstalled the new Storm Catcher at my home with full product and time satisfaction.

Your product is great. Installation is as simple as it could be. Your organization is fabulous.

Thank you and I wish you and your employees continues success.

Respectfully yours,

Mr. Webb

Grow your hurricane protection business with Storm Catcher

Monday, September 28th, 2009

If you would like to get into the hurricane protection business, or add to your current line of products – Storm Catcher can help. Read on:

We’re still going and growing!

The last couple of years have been slow in the hurricane protection industry due to a lack of storms, little new construction and the economic downturn. However, we at Storm Smart Industries, Inc. have been growing, expanding our production facilities and continue to develop new, innovative products. For the fourth year in a row we have made the Inc. 500 list of the fastest growing companies in the U.S. We are proud of this record and encourage you to continue to be a part of the largest hurricane protection company in the U.S.

Our dealer network continues to expand and our dealers can count on us to provide superior, cutting-edge products, and the best technical support and customer service in the industry. While many manufacturers are dropping out of the industry and their dealers are going out of business, we continue to thrive and our dealers continue to enjoy a profitable relationship with us. We intend to maintain our status as Number One in the industry with the best products and customer service guarantee.

Rolling Screens Top Seller

Our Storm Catcher Rolling Screens continue to be our top seller. Able to span 24 feet and coming in manual or motorized versions, the rolling screen is changing the face of the rolling shutter industry. Being able to see through it gives a big advantage over traditional aluminum rolling shutters and due to the screen’s light-weight, (8 ounces/sq yd) many large openings do not require a motor; saving you up to $1,000.00 per unit compared to a similar-sized aluminum unit.

Ideally suited for waterfront restaurants, bars, hotels, etc. the screen blocks bright sunshine and driving rains. Customers can enjoy their dinner and drinks while watching the sunset and can remain in outside areas when afternoon storms roll in.

New Testing For HVHZ

We are pleased to announce we have completed another round of testing; this time for the High Velocity Hurricane Zone (HVHZ). We tested our grommet screen, strap-and-buckle and slide screen to much higher pressures and everything passed. This means you will now be able to do high rises and balconies and lanais in the HVHZ zone. We will be submitting our test results to the Florida Building Commission in the next few weeks to get an approval number. We will send out an email announcement when we have the official approval.

New Slide Screen Track Extrusion

During this round of testing, we tested a new track extrusion for the slide screen. This track has a much smaller profile than the track we have been using, and at the same time, it is as strong or stronger. The new slide screen track is 1 7/8″ wide and has a “C”-shaped channel to take the slide screen. It is now available in white and beige.

By: James Jarrett