Posts Tagged ‘Hurricane Protection’

Helping the Customer

Monday, September 26th, 2011

To Brian Rist, President

Storm Smart Industries

 

I recently had a problem with my Storm Catcher Hurricane fabric and had to get it replaced. Having accomplished this successfully, I want to take the opportunity to thank you and your staff for the BEST CUSTOMER SERVICE THAT I have ever personally experienced or seen. I am a retired Financial VP for a Billion $+ international industrial manufacturing business so I think I have some ability to assess good service.

My Storm Catcher screen was purchased about five years ago from Florida Hurricane & Solar Protection of Sarasota to protect my lanai area in addition to the purchase of Lexan shutters for the remaining windows. After realising that I had a problem on the day prior to leaving for the North for the summer, I had some difficulty getting connected to the right person at the supplier to see if I could get a replacement screen. When I was told to call the manufacturer directly, I sensed there was going to be a problem in resolving it to my satisfaction. I couldn’t have been more wrong.

My initial contact was with a gentleman named Zeke who suggested I talk to Maria. After I explained who I was and the situation, she without hesitation agreed to a replacement under the warranty. She did indicate that I would have to bring the screen to Fort Myers to be used as a template and would make every effort to have it ready for me in 2-3 days as I was flying from Cape Cod to Florida specifically to get this resolved.

I first arrived at your office/plant on Tuesday August 30th. As I was taking the screen out of my trunk, an employee came by and asked if he could assist me. I said I didn’t need help but he insisted on at least opening the facility door. Once inside, I was well taken care of by the receptionist and shortly by Maria. As I was leaving the office, another lady asked if I had been taken care of satisfactorily. I knew I was in good hands. As I was about to drive away, I spotted yourself (having seen your picture in the foyer). I told you how happy I was with the service. I was still anxious about getting the final product as agreed to and on time but with high expectations based on what had just occurred.

On Thursday morning at 7:30 am, Maria called and said the Storm Catcher was ready. I drove to your facility and met with Maria who gave me the replacement product. Again, Maria and each person whom I saw asked if I had been cared for satisfactorily. Later that day, I reinstalled the new Storm Catcher at my home with full product and time satisfaction.

Your product is great. Installation is as simple as it could be. Your organization is fabulous.

Thank you and I wish you and your employees continues success.

Respectfully yours,

Mr. Webb

Hurricane Names For The 2010 Season

Friday, February 5th, 2010

We hope that you’ll stay tuned to our website for not only your hurricane protection needs, but for useful hurricane preparedness and information tips as well. As we all know, the 2010 hurricane season is approaching. Initial forecasts are telling us that this is going to be a busy one. Here are the 2010 names of the hurricanes that could be heading toward Florida soon:

Alex
Bonnie
Colin
Danielle
Earl
Fiona
Gaston
Hermine
Igor
Julia
Karl
Lisa
Matthew
Nicole
Otto
Paula
Richard
Shary
Tomas
Virginie
Walter

Be safe and be smart!

Storm Catcher Hurricane Screens Now Have An HVHZ Approval

Friday, December 11th, 2009

Last year, Storm Smart Industries began the testing process to gain an HVHZ approval for its Storm Catcher hurricane and storm screen products. We tested these products at the Fenestration Testing Lab in Miami. We are proud to announce to you that the products passed wtih flying colors and we now have a HVHZ approval. The new FL number is 13227. During this round of testing we tested some new products as well as our strap and buckle and grommet screens.

What this means is that we’ll be able to use our products in the HVHZ zones, as well as in non-HVHZ zones where only HVHZ products are speced in. This is exciting news and we believe all of our dealers will benefit from this greatly. We will announce more about this soon, so stay tuned to our website and newsletters for more information.

Early Hurricane Forecast Indicates an Active Season in 2010

Friday, December 11th, 2009

Below is a copy of a an initial forecast made by Dr. William Gray and Dr. Phillip Klotzbach of Colorado State University. Although we had a relatively inactive hurricane season in 2009,  it’s very possible that the upcoming 2010 season will be very different. Here is the link to the original post on the News Press Website:

http://www.news-press.com/apps/pbcs.dll/article?AID=2009912100327

We  have also re-printed a few of the key exerpts from the story. Read on…

12:25 P.M. — FORT COLLINS, Co. — An early extended-range forecast for 2010 calls for above-average Atlantic basin hurricane activity, according to the Tropical Meteorology Project at Colorado State University.
The report marks the 27th year for the CSU hurricane forecasting team, which is now led by Philip Klotzbach and William Gray.
The team anticipates a range of 11-16 named storms, 6-8 hurricanes and 3-5 major hurricanes (Saffir/Simpson category 3-4-5) with sustained winds of 111 mph or greater.
For the first time, the team is calling for a range in its December early season forecast since the report is based on Atlantic basin conditions that can change substantially by the start of the hurricane season on June 1.
“Our early December statistical forecast methodology shows evidence over 58 past years that significant improvement over climatology can be attained,” said Klotzbach, the lead author of the forecasts.
“We foresee a somewhat above-average Atlantic basin hurricane season,” Gray said. “We anticipate the current El Nino event to dissipate by the 2010 hurricane season and warm sea surface temperatures are likely to continue being present in the tropical and North Atlantic during 2010 – conditions that contribute to an above-average season.”

For the 2010 Atlantic basin hurricane season, the CSU hurricane forecast team predicts: A 64 percent chance that at least one major hurricane will make landfall on the U.S. coastline in 2010. The long-term average probability is 52 percent. For the U.S. East Coast, including the Florida Peninsula, the probability of a major hurricane making landfall is 40 percent (the long-term average is 31 percent). For the Gulf Coast from the Florida Panhandle west to Brownsville, the probability is 40 percent (the long-term average is 30 percent). The team predicts the probability of a major hurricane making landfall in the Caribbean as 53 percent (average for the last century is 42 percent). Along with today’s report, the team has updated the Landfall Probability Web site that provides probabilities of tropical storm-force, hurricane-force and major hurricane-force winds making landfall at specific locations along the U.S. East and Gulf Coasts within a variety of time periods. U.S. landfall probabilities are available for 11 regions and 205 individual counties along the U.S. coastline from Brownsville, Texas, to Eastport, Maine. Probabilities are also available for Central America and the Caribbean. With the help of Bridgewater State College in Massachusetts, the website is available to the public at http://www.e-transit.org/hurricane.
The hurricane team’s forecasts are based on the premise that global oceanic and atmospheric conditions – such as El Nino and tropical Atlantic sea surface temperatures – that preceded active or inactive hurricane seasons in the past provide meaningful information about similar trends in future seasons. The team will issue seasonal updates of its 2010 Atlantic basin hurricane activity forecast on April 7, June 2 and Aug. 4.

Slide Screen – Fast, Easy, Simple Hurricane and UV Protection

Tuesday, November 3rd, 2009

Are you looking for strong, easy to deploy, Florida Building Code approved storm protection? Would you like a product that can be used for privacy and sun control as well?

In the event of a hurricane, you’ll have plenty of things to worry about. Running around looking for tools, fasteners, plywood or panels shouldn’t take up all of the valuable time that you will need to prepare yourself and your family for this very serious situation. Storm Smart Industries is proud to present its newly updated slide screen product.

This new product utilizes the same code-approved track system already utilized in deploying the Storm Catcher Hurricane Wind Abatement Screen. A second screen, designed specifically to keep the sun and its damaging UV rays from heating the glass or interior of your home, simply slides into the same track when weather is hot. Should a storm threaten the area, You can pull out the shade screen and slide in the Storm Catcher screen for Florida Building Code approved hurricane protection.

Storm Smart CEO, Brian Rist, states “The two weather conditions which impact Florida the most are hot sun and dangerous wind-based storms. This solution provides for both climates equally. There are no tools needed. You will simply pull out one screen and slide in the other based on weather conditions.”

You can read more about this product at: stormcatcher.com/prod_slide_screen.php

Houston Chronicle Story About Fabric Hurricane Protection

Tuesday, September 1st, 2009

The Houston Chronicle recently wrote a story on hurricane screen protection. It is an informative article and much of the information pertains to The Storm Catcher line of hurricane screen materials. Here is a link to the story as it appeared.

http://www.chron.com/disp/story.mpl/realestate/homes/6591432.html


Untested Hurricane Protection Could Be Dangerous.

Tuesday, July 14th, 2009

Here is an interesting article that originally appeared in the Sarasota Herald Tribune and was written by Kate Spinner.

Untested Hurricane Protection Could Be Dangerous.

Storm Catcher Working to Constantly Improve!

Monday, June 15th, 2009

Storm Catcher is constantly working to improve our products and how we do business. In the past couple of months we have made many improvements to our website, designed a new dual screen role down system, introduced new motors, re-designed our strap and buckle tightening method, and much more. Our goal is to constantly come up with new and innovative hurricane screen solutions. We strive to be the leader in wind abatement screen technology.

In the future, we will continue moving forward with new concepts and designs. At this time we are ready to start the testing process on several new products that will give us an even wider variety of high quality hurricane protection products. Stay tuned to this website as we will be announcing several new products in the very near future.

Hurricane Season 2009 – Day 1

Tuesday, June 2nd, 2009

Today is the first day of the 2009 hurricane season. For those of us that work in the hurricane protection industry, that means we’re about to be very busy. For the rest of the world it means it’s past time to be prepared. If you don’t have an emergency plan, get one together now. If you don’t have an emergency kit put together, get one now. Although there are conflicting reports on how active this season will be, all it takes is one storm to make landfall near us, and that suddenly makes it a very active season. Be prepared! Finally, if you have not protected your home from a hurricane, now is as good a time as any. Storm Catcher has many ways to help you keep driving wind, rain, and debris from compromising your home this hurricane season.

So take a look around this website for a while. We’re sure that there is a product here to fit your needs and budget.

World of Hurricane Protection Show in Tampa

Friday, May 15th, 2009

It was good to see so many of our dealers at the WOHP Trade Show in Tampa last week and we trust you found it as worthwhile as we did. It was especially good to see our representatives from Texas and Louisiana and hear that business is picking up in those areas. Business has also been picking up steadily the past few months throughout Florida. We had a very good April and May has started out strong. We anticipate another very good month as we move into our busiest time of the year.

We received a great deal of interest in our new dual screen system that incorporates a solar screen and a hurricane screen together in one unit. We have received many inquiries over the years about using our Storm Catcher screens to provide shade, keep out bugs and even sold them in northern Canada to keep snow off people’s decks during blizzards. The display we had at the show featured two motorized screens in a dual track; the solar screen in front and the hurricane screen behind. The solar screen requires a less powerful motor than the hurricane screen and the motor we used is powered by a small solar panel and battery. Though the solar screen is in its developmental stages, we believe this is the wave of the future and we will soon have it available for our dealers.